Refund policy
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging, accessories, manuals, and tags
- Not be damaged due to misuse or normal wear and tear
- Be accompanied by proof of purchase (order confirmation or receipt)
Items returned without prior approval will not be accepted.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- Reason for the return
- Photos (if the item is damaged, faulty, or incorrect)
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send items back without contacting us first, as they may not be accepted.
Return Shipping
If you change your mind, you are responsible for the cost of returning the item.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts due to our error
We will cover the return shipping costs and arrange a replacement or full refund where appropriate.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, faulty, or you receive the wrong product, contact us within 7 days of delivery.
Please include clear photos or videos so we can quickly assess the issue and provide a replacement or refund where applicable.
Change of Mind Returns
We accept change of mind returns provided the item:
- Has not been used
- Is in brand-new condition
- Includes all original packaging and accessories
- Can be resold as new
Customers are responsible for return shipping costs.
Items showing signs of use, damage, missing parts, or missing packaging may be refused or incur a partial refund.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Personal care and hygiene products
- Gift cards
- Digital products or downloadable software
- Clearance or final sale items
- Custom or personalised products
- Perishable goods
- Hazardous materials or flammable products
Exchanges
We do not offer direct exchanges.
If you'd like a different item, simply return your eligible product and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or card provider may require additional time to process the refund.
If you haven't received your refund 15 business days after approval, please contact us at:
Order Cancellations
Orders are processed quickly. If you wish to cancel an order, please contact us immediately.
Once an order has been processed or shipped, it can no longer be cancelled and must follow our standard return policy.
Important Information
- We reserve the right to refuse returns that do not meet our policy.
- Returned items must be securely packaged to prevent damage during transit.
- We recommend using a tracked shipping service for all customer-paid returns.
- Voltura Technologies reserves the right to update this policy at any time without prior notice.